Things to Know About Restaurant Management
Restaurant management involves a lot of different skills, from working with the public and staff, to inventory management and customer service. Depending on the restaurant, the owner will double as the manager. At other restaurants, the owner and manager are two different people. No matter the option, a strong manager is needed for a successful restaurant Brisbane. Here are some things that you should know about restaurant management.
– Customer are Always Right
This is the golden rule of business. The customer is always right, no matter if you agree with them or not. You should be able to handle a customer’s complaint, no matter what the issue is, in a professional manner. The way that you deal with a customer will affect if the customer comes back or not. Customers who are treated badly and little is done to fix the problem, are much more likely to tell people to not come to your business. This is what causes many restaurants to close.
– Job Expectations Should be Clear
Everyone that works in the restaurant should know what is expected from them and what their job is. When this happens, the business will run smoothly. Mistakes happen less often when people know what they are doing.
A huge part of many restaurant manager’s job is to plan the advertising for the business. Advertising has changed a lot from just newspaper ads and radio spot. These types of advertising are still used; however, social media is the best and cheapest marketing option out there. Social media also allows businesses to interact with customers, adding another level of customer service.
– Manager Should Be Watching the Cash Flow Closely
Cash flow is the amount of money coming in, compared to the money that is going out of the business. This can be done on a day-to-day, weekly or monthly basis. If you or your manager do not understand how this cash flow works, your business will be at great financial risk.
– Update the Menu on a Regular Basis
The cost of food and ingredients are going to change, and the cost of running the business changes from time to time. This means that a manager is going to have to look at the price of the ingredients and other running costs, then update the menu to see if prices should be adjusted. Also, if the restaurant is using fresh ingredients, the menu is going to change each season to showcase the fresh ingredients that are available.